Contact Us
For EXOGEN Patient Assistance and Advocacy
800-847-2381
EXOGEN Patient Balance and Collections
800-754-1471
Patient Payment Portal
DUROLANE, GELSYN-3, SUPARTZ FX & Surgical Collections
800-836-4080 Option 1,2,4 & 1
Direct# (919) 374-2115
[email protected]
Hours of Operation – Mon – Fri 8am to 8pm EST
For all other concerns
800-836-4080
866-832-7284
[email protected]
All countries outside the US and Canada
00800-02-04-06-08
[email protected]
DUROLANE in Canada
855-771-0606 and choose Option 1
866-490-9783
[email protected]
EXOGEN in Canada
855-771-0606 and choose Option 2
866-739-6436
[email protected]
800-637-4391
888-279-0152
[email protected]
Our hours of operation are between 8 am to 8 pm Eastern, Monday through Friday.
Bioventus Locations
Corporate Headquarters
Bioventus LLC
4721 Emperor Boulevard
Suite 100
Durham, NC 27703
800-396-4325 (toll free)
Memphis Office
Bioventus LLC
1900 Charles Bryan Road
Suite 275
Cordova, TN 38016
800-396-4325 (toll free)
Valencia Office
Bioness: A Bioventus Company
25103 Rye Canyon Loop
Valencia, CA 91355
800-211-9136 (toll free)
New York Office
Bioventus LLC
1938 New Highway
Farmingdale, NY 11735
(631) 694 9555
Support Numbers for U.S. Customers
Customer Service: 800-836-4080
Customer Service – Surgical:
800-637-4391
Patient Advocacy: 800-847-2381
Collections:
877-242-8615
Patient Balance:
877-242-8615
International Headquarters
Bioventus Coöperatief U.A.
Taurusavenue 31
2132 LS Hoofddorp
The Netherlands
Tel: +31 (0) 23-554-8888
Reception Phone:
+31 (0) 23-554-8888
Fax: +31 (0) 20-708-3978
Israel Office
Bioness Israel: A Bioventus Company
8 Hanagar St.
P.O.Box 7304 Hod Hasharon 4501309
Israel
972-9-790-7100
International Direct Contact Numbers
Belgium:
0800 02040608 (free phone)
+49 (0) 89 210 931 64 (fax)
Canada (for EXOGEN):
1855 771 0606 (free phone)
1866 739 6436 (fax)
Canada (for DUROLANE):
1855 771 0606 (free phone)
1866 490 9783 (fax)
Germany:
0800 1833735 (free phone)
+49 (0) 8921093164 (fax)
Ireland:
1800 552197 (free phone)
+353 (0) 16539103 (fax)
Italy:
800 871302 (free phone)
+39 (0) 294753988 (fax)
Netherlands:
00800 0599 (free phone)
+31 (0) 207083978 (fax)
Poland:
00800 3111 376 (free phone)
+48 (22) 3073712 (fax)
United Kingdom:
0800 0516384 (free phone)
+44 (0) 2071471430 (fax)
For all other Countries, please contact: +31 (0) 23-554-8888
General Inquiries
For inquiries that are NOT product related, please use through the form below.
