Contact Us


For EXOGEN Patient Assistance and Advocacy
800-847-2381

EXOGEN Patient Balance and Collections
877-242-8615

Durolane, Gelsyn-3, Supartz FX & Surgical Collections
800-836-4080 Option 1,2,3 & 1
Direct# (919) 374-2115
[email protected]

Hours of Operation – Mon – Fri 8am to 8pm EST

For all other concerns
800-836-4080
866-832-7284
[email protected]

All countries outside the US and Canada
00800-02-04-06-08
[email protected]

DUROLANE in Canada
855-771-0606 and choose Option 1
866-490-9783
[email protected]

EXOGEN in Canada
855-771-0606 and choose Option 2
866-739-6436
[email protected]

800-637-4391
888-279-0152
[email protected]
Our hours of operation are between 8 am to 8 pm Eastern, Monday through Friday.

Bioventus Locations

Corporate Headquarters


Bioventus LLC
4721 Emperor Boulevard
Suite 100
Durham, NC 27703

800-396-4325 (toll free)

Memphis Office


Bioventus LLC
1900 Charles Bryan Road
Suite 275
Cordova, TN 38016

800-396-4325 (toll free)

Support Numbers for U.S. Customers


Customer Service: 800-836-4080

Customer Service – Surgical:
800-637-4391

Patient Advocacy: 800-847-2381

Collections:
877-242-8615

Patient Balance:
877-242-8615

International Headquarters


Bioventus Coöperatief U.A.
Taurusavenue 31
2132 LS Hoofddorp
The Netherlands

Tel: +31 (0) 23-554-8888

Reception Phone:
+31 (0) 23-554-8888

Fax: +31 (0) 20-708-3978

International Direct Contact Numbers


Belgium:
0800 02040608 (free phone)
+49 (0) 89 210 931 64 (fax)

Canada (for EXOGEN):
1855 771 0606 (free phone)
1866 739 6436 (fax)

Canada (for DUROLANE):
1855 771 0606 (free phone)
1866 490 9783 (fax)

Germany:
0800 1833735 (free phone)
+49 (0) 8921093164 (fax)

Ireland:
1800 552197 (free phone)
+353 (0) 16539103 (fax)

Italy:
800 871302 (free phone)
+39 (0) 294753988 (fax)

Netherlands:
00800 0599 (free phone)
+31 (0) 207083978 (fax)

Poland:
00800 3111 376 (free phone)
+48 (22) 3073712 (fax)

United Kingdom:
0800 0516384 (free phone)
+44 (0) 2071471430 (fax)

For all other Countries, please contact: +31 (0) 23-554-8888

Bioventus Customer Care

For general inquiries that are not related to our products, please reach out to use through the form below.